Clarity Terms & Conditions

Why Clear Boundaries Matter

My work is designed to create a safe, focused and respectful space where meaningful change can happen. Consistency, commitment and clear session boundaries help protect that space and allow you to get the very best results from our work together.

Strong professional boundaries are not about being rigid. They are an integral part of the coaching process, supporting trust, deepening the work and helping you stay engaged with the transformation you are choosing for yourself. When sessions are honoured and the structure of the programme is respected, clients often find they gain more clarity, momentum and lasting change.

For this reason, when booking a coaching session or package with Clarity, you agree to the following terms and conditions, which are in place to support both you and the integrity of the work.

Session Length

Coaching sessions typically last approximately 60 minutes, unless otherwise agreed in advance.
Please note that session length may vary slightly depending on the nature of the work.
Session time is reserved exclusively for you and begins at the scheduled start time.

Punctuality

If you arrive late, your session will still end at the scheduled time and may be shorter as a result.
Late arrival does not entitle you to an extension or partial refund.
This helps maintain consistency and respect for the coaching container.

Cancellations & Rescheduling

A minimum of 24 hours’ notice is required to reschedule or postpone a session.
Sessions cancelled or rearranged with less than 24 hours’ notice are charged in full, except at my discretion.
Missed sessions without notice are non-refundable and cannot be rescheduled.

Frequency & Scheduling

At the start of your coaching journey, we will agree a schedule of sessions together.
Many clients choose weekly or fortnightly sessions, but the timing can be adjusted to suit your needs.
For larger packages, sessions may be front-loaded (e.g., more frequent at the start) with later sessions spread out to maintain momentum and support.
Any agreed schedule may be reviewed and adjusted during the course of coaching if needed.

Packages of Sessions

Coaching packages are for use by one person only, unless otherwise agreed.
Packages are designed as a course of coaching, rather than ad hoc or sporadic sessions, to support meaningful progress.
Unless otherwise agreed, packages have an expiry period, beginning from the date of the first session:
3-session package: valid for 6 weeks
6-session package: valid for 3 months
You will be notified if your sessions are approaching their expiry date, giving you the opportunity to schedule them before they are forfeited.

Payment

Payment is required in advance to secure sessions or packages, unless otherwise agreed.
All fees are non-refundable once sessions have commenced.

Confidentiality

All coaching sessions are confidential.
However, confidentiality may be broken where required by law or duty of care. This includes, but is not limited to, situations where there is disclosure of:
Risk of serious harm to yourself
Risk of serious harm to others
In such cases, appropriate steps may be taken to seek additional support or share information with relevant professionals or services.

Scope of Coaching

Coaching, NLP, hypnotherapy, EFT and related approaches are not a substitute for medical, psychological or psychiatric treatment.
I do not diagnose conditions or prescribe medication.
If you are currently under the care of a medical or mental health professional, you are encouraged to inform them of your coaching work.

Client Responsibility

Coaching is a collaborative process. Your progress depends on your openness, participation and willingness to engage in the process.
No specific outcomes or results can be guaranteed.

Right to Refuse or End Sessions

I reserve the right to refuse or end sessions if coaching is no longer appropriate or if boundaries are not respected and this cannot be resolved through discussion.