Your Privacy Matters at Clarity

At Clarity Life Coaching, I take your privacy seriously. As a professional service, my commitment to safeguarding your personal information is paramount. We collect, use, and store your data in accordance with applicable laws and regulations, ensuring that your information is protected at all times.

Who I am

Clarity Life Coaching is operated by Joanne Stewart-Clark, based in Bournemouth, Dorset, UK.
For the purposes of UK data protection law, I act as the Data Controller. I am registered with the Information Commissioner’s Office (ICO).

What information I may collect

I may collect and store the following information:

Your name
Your email address
Your phone number
Information you choose to share when making an enquiry or during sessions
Information submitted through website forms (including contact forms and mailing list sign-ups)

I only collect information that is relevant to providing my services or responding to your enquiry.

How your information is used

Your data is collected for the sole purpose of providing my services to you. It may be used to:

Respond to your enquiries
Arrange and deliver coaching or therapy sessions
Provide ongoing support where appropriate
Send information you have requested (such as resources or updates)
Manage administrative tasks related to working together

Your information will never be sold or used for unrelated marketing.

Legal basis for processing your data

Under UK data protection law, I process your personal data on the following bases:

Consent - when you contact me, sign up to receive emails, or provide information voluntarily
Contract - when we agree to work together and I need your information to provide services
Legal obligations - where I am required to retain certain records for legal or financial purposes

How long your data is kept

I only keep your data for as long as necessary:

Enquiries: typically retained for up to 12 months
Client records: retained for up to 7 years in line with standard business and insurance requirements
Mailing list: retained until you unsubscribe

You can request deletion of your data at any time (see “Your rights” below).

Third-party services

I may use trusted third-party services to support my business, such as:

Website hosting (IONOS)
Email or mailing list providers (e.g. MailerLite)
Payment providers where applicable

These providers only process your data as necessary to deliver their services and are required to keep your information secure.

How your data is protected

Your data is handled with care and stored securely. Reasonable steps are taken to protect your personal information from loss, misuse, or unauthorised access.

Your rights

You have the right to:

Request access to the personal data I hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data
Withdraw consent at any time (where processing is based on consent)

To make a request, simply contact me using the details below.

Cookies

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Updates to this policy

This policy may be updated from time to time. The latest version will always be available on this page.

A final note

Whether you are engaging with me for coaching, NLP, hypnotherapy, NNRT or EFT, you can be confident that your privacy and confidentiality are respected and maintained. Your trust is important to me, and I am committed to handling your information with care and respect.

If you have any questions about this policy or how your data is handled, please feel free to contact me at: Joanne@Clarity-LifeCoaching.com